Shipping policy

DOOR HARDWARE WAREHOUSE INC. - SHIPPING POLICY

Shipping within United States

Our goal is to get you your products shipped to you as accurate as possible. .
Some of our products are built to order. Please see the item description for details.

Shipping Rates
Orders shipping costs are determined by product weight. During checkout you will enter your zip code and your cost is calculated. NOTE: Does not include international shipments or Alaska and Hawaii.

Shipment Tracking
Once an order is shipped you will be emailed an invoice along with a tracking number. You can type in that tracking # in any Internet browser and it will give you an exact delivery date.

Backorders
Backorders are not common, but happen from time to time. If we do not have all items ordered in stock, we will contact you via email or phone to let you know a backorder will be necessary. We will not backorder any items without your OK. You are not charged additional shipping fee's for backordered items.

Puerto Rico, Canada, and International Orders
Shipments made to U.S. territories and international destinations are handled on an individual basis. If this pertains to you please call us at (866) 259-8901 and we will help you out.

Order inspection/damaged shipments
You are responsible for inspecting your order when it arrives to make sure you received all ordered items in good condition. Any order issues must be reported within 7 business days of product delivery. If your order is damaged in transit let us know asap at support@doorHW.com and we'll make sure you get new product.

Order Confirmations
After you place an order and items have shipped you will receive an email with a invoice and tracking #. Save this for your records.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 1-6 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.